Términos del servicio

Terms of Service

Last Updated: September 2026

Welcome to the vranm website.

Before browsing the website, viewing products, placing an order, or using any other features provided by this website, please read these Terms of Service carefully. These Terms explain the basic rules that apply when you use our website and related shopping services.

By accessing, browsing, or using this website, or by placing an order through the website, you acknowledge that you have read and agree to comply with these Terms of Service and other applicable policies published on the website, including the Privacy Policy, Return & Refund Policy, and Shipping Policy.

If you do not agree to these Terms, please stop using the website and related services.

Nothing in these Terms is intended to exclude, limit, or diminish any mandatory consumer rights you may have under applicable law.

1. Website Services

The vranm website primarily provides product listings and services related to online shopping.

Depending on the actual functionality of the website, you may be able to:

  • Browse product information;

  • View product specifications and descriptions;

  • Place and manage orders;

  • Select available payment methods;

  • Receive product deliveries;

  • Contact customer support;

  • Request returns or refunds;

  • Obtain order-related and after-sales services;

  • Use other shopping features provided by the website.

We may modify, suspend, or temporarily disable certain website functions due to system maintenance, security measures, technical upgrades, legal requirements, or business adjustments.

Where required by applicable law, we will provide appropriate notice.

2. User Requirements

When using this website, you must comply with applicable laws and regulations and these Terms of Service.

When creating an account, placing an order, or submitting relevant information, you should ensure that the information provided is true, accurate, and complete.

If you use an account to access the website, you are responsible for keeping your login information secure and taking reasonable measures to prevent unauthorized access.

You must not:

  • Impersonate another individual or organization;

  • Provide false, inaccurate, or misleading information;

  • Use another person's account without authorization;

  • Use the website for unlawful activities;

  • Engage in fraud or other misleading conduct;

  • Interfere with the normal operation of the website or related systems.

If we have reasonable grounds to believe that an activity involves fraud, unlawful conduct, security risks, or a serious violation of these Terms, we may take necessary measures to the extent permitted by applicable law, including restricting or suspending relevant services.

3. Product Information

We make reasonable efforts to maintain the accuracy and timeliness of product information displayed on the website.

Product pages may include:

  • Product name;

  • Product images;

  • Product descriptions;

  • Feature information;

  • Technical specifications;

  • Availability status;

  • Product prices;

  • Shipping information;

  • Other relevant information.

Due to differences between devices, screens, and display settings, there may be reasonable differences between product images displayed on the website and the actual product, particularly in color or visual appearance.

If the website contains an obvious technical, inventory, product information, or pricing error, we may correct the error to the extent permitted by applicable law.

If such an error relates to an order that has already been placed, we will handle the matter in accordance with applicable law and the circumstances of the specific order and will contact the consumer where necessary.

4. Orders and Formation of Contract

After a consumer submits an order through the website, the order information will enter the relevant processing process.

Submission of an order does not necessarily mean that the order has been accepted. The specific time at which a contract is formed will be determined in accordance with applicable law and the order confirmation or other relevant information provided by us to the consumer.

During order processing, we may verify:

  • Product availability;

  • Payment status;

  • Order information;

  • Shipping address;

  • Delivery conditions;

  • Transaction security and risk factors.

An order may not be processed further in circumstances including:

  • Insufficient product inventory;

  • Unsuccessful payment;

  • Inability to deliver to the relevant address;

  • Obvious errors in the order information;

  • Reasonable concerns regarding fraud or security risks;

  • Restrictions imposed by applicable law;

  • Other objective circumstances preventing completion of the order.

If an order that has already been paid for must legally be cancelled, we will process any applicable refund in accordance with applicable law.

5. Prices and Payment

Product prices, shipping charges, and other applicable fees will be displayed to consumers to the extent required by law.

Before submitting an order, please review the final order amount displayed on the checkout page.

Depending on the consumer's location and the actual configuration of the website, available payment methods may include:

  • Visa;

  • Mastercard;

  • PayPal;

  • Cash on Delivery, where available;

  • Other payment methods displayed at checkout.

The payment methods actually available will be those displayed when you submit your order.

Certain payment services may be provided by third-party payment service providers. Relevant payment information may be processed by the applicable provider in accordance with its own terms of service and privacy policy.

Unless required for actual business purposes, we generally do not directly store complete bank card or credit card information.

6. Shipping

After an order has been confirmed, we will arrange delivery based on the order information and actual logistics conditions.

Delivery times may be affected by:

  • Order processing time;

  • Destination;

  • Logistics service providers;

  • Public holidays;

  • Weather and traffic conditions;

  • Customs processing;

  • Logistics network conditions;

  • Other reasonably uncontrollable circumstances.

Shipping times displayed on the website are generally estimates. Unless otherwise stated in the order information or required by applicable law, estimated delivery times should not be understood as an absolute guaranteed delivery deadline.

If a delivery issue occurs, we will provide reasonable assistance in investigating and resolving the matter.

For detailed shipping information, please refer to the website's Shipping Policy.

7. Returns, Refunds, and Statutory Withdrawal Rights

Returns, refunds, and any statutory withdrawal rights available to consumers shall be handled in accordance with the Return & Refund Policy published on the website and applicable law.

Mandatory consumer rights provided by law will not be restricted by these Terms of Service.

Where applicable, consumers may have rights including:

  • Statutory withdrawal rights;

  • Rights to refunds;

  • Rights relating to product quality;

  • Statutory remedies where products do not conform to the contract;

  • Other consumer protection rights provided by law.

If these Terms conflict with mandatory consumer rights under applicable law, the applicable legal requirements will prevail.

8. Product Quality and Statutory Guarantees

We are responsible for the statutory obligations applicable to products sold through the website in accordance with applicable law.

If a product is defective, does not conform to the contract, or fails to meet applicable legal requirements, the consumer may be entitled to appropriate remedies under applicable law.

Depending on the circumstances and applicable legal requirements, remedies may include:

  • Repair;

  • Replacement;

  • Price reduction;

  • Refund;

  • Other legally applicable remedies.

If a product is also covered by a manufacturer's warranty or another commercial warranty, the applicable warranty period and conditions will be stated on the relevant product page or warranty documentation.

A commercial warranty does not replace or reduce any statutory rights available to consumers.

9. Prohibited Activities

To maintain the security, stability, and normal operation of the website, you must not use the website to engage in unlawful activities or infringe the legitimate rights of others.

Prohibited activities include, but are not limited to:

  • Submitting fraudulent or false information;

  • Impersonating another person;

  • Interfering with the operation of the website;

  • Uploading viruses, malware, or harmful code;

  • Accessing servers, databases, or other systems without authorization;

  • Engaging in fraud, money laundering, or other unlawful activities;

  • Infringing third-party intellectual property rights;

  • Violating the privacy or other legitimate rights of others;

  • Copying, scraping, or commercially using website content without authorization;

  • Attempting to bypass website security measures;

  • Using the services in a manner that may damage the website, systems, or other users.

If such conduct is identified, we may take necessary measures in accordance with applicable law, including restricting account or website access, cancelling relevant orders, or taking other lawful actions.

10. Intellectual Property

Unless otherwise expressly stated, this website and its content may be protected by applicable intellectual property laws.

Protected content may include:

  • Content relating to the vranm brand;

  • Trademarks and brand identifiers;

  • Logos;

  • Product images;

  • Product descriptions;

  • Website text;

  • Graphics and designs;

  • Page layouts;

  • Software;

  • Website code;

  • Page structures;

  • Other website content.

Without authorization from the relevant rights holder, you may not reproduce, modify, distribute, publicly display, sell, or otherwise use protected content in an unauthorized manner.

Nothing in these Terms limits any fair use or other statutory rights available to consumers under applicable law.

11. Third-Party Services

To support shopping and order processing functions, we may use third-party service providers.

Depending on the actual configuration of the website, these services may include:

  • Payment services;

  • Logistics and delivery services;

  • Website hosting;

  • Cloud infrastructure;

  • Data analytics;

  • Website security;

  • Customer service tools;

  • Communication services;

  • Advertising and marketing tools.

Third-party service providers may process relevant information in accordance with their own terms of service and privacy policies.

For information about how personal information and cookies are processed, please refer to our Privacy Policy.

12. Website Availability

We will make reasonable efforts to maintain the normal operation of the website, but we cannot guarantee that the website will always be available continuously or without interruptions or errors.

The website may be affected by circumstances including:

  • System maintenance;

  • Software failures;

  • Network problems;

  • Server failures;

  • Security incidents;

  • Interruptions to third-party services;

  • Technical upgrades;

  • Other unforeseen technical issues.

When such issues occur, we will take reasonable measures to restore website functionality where practicable.

13. Events Beyond Our Control

If website services, order processing, or delivery are affected by events beyond our reasonable control, we will take reasonable measures based on the circumstances.

Such events may include:

  • Natural disasters;

  • Extreme weather;

  • War or major social events;

  • Government measures;

  • Widespread network or communication failures;

  • Logistics system interruptions;

  • Third-party service failures;

  • Other events that could not reasonably have been foreseen or controlled.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, nor does it affect any mandatory consumer protection rights available under applicable law.

14. Privacy and Data Protection

We value the protection of consumers' personal information.

For information about how we collect, use, retain, and protect personal information, as well as our use of cookies and related data processing activities, please refer to our:

Privacy Policy

The Privacy Policy and these Terms of Service together form part of the rules governing the services provided through the website.

15. Updates to These Terms of Service

We may update these Terms of Service due to changes in laws and regulations, website functionality, service content, security requirements, or our operating methods.

The updated version will be published on the website together with the applicable update date.

Where applicable law requires special notification of material changes, we will provide such notice in accordance with legal requirements.

Updates to these Terms will not affect rights that consumers have already acquired under applicable law where such an effect is prohibited by law.

16. Governing Law and Dispute Resolution

These Terms of Service shall be interpreted and applied within the framework of applicable law.

For consumer transactions, any choice-of-law or jurisdiction provision shall not deprive consumers of mandatory consumer protection rights available to them under applicable law.

If you have questions or disputes concerning products, orders, payments, delivery, or after-sales services, we recommend contacting our customer support team first so that the matter can be reviewed and an attempt can be made to resolve it.

If the matter cannot be resolved through communication, consumers may seek further assistance from a court with appropriate jurisdiction, a consumer protection authority, or another legally available dispute resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, orders, payments, shipping, returns, refunds, or other website services, please contact us:

vranm Customer Support

Email: CykloservisBayerle264@gmail.com

To help us identify and process your request, we recommend providing the following information in your email:

  • Order number, if applicable;

  • Product name;

  • Contact email address;

  • Telephone number, if relevant to the issue;

  • A description of your specific question or concern.

We will handle your request based on the specific circumstances and applicable law and provide reasonable assistance.

Thank you for using the vranm website.