Política de privacidad

Privacy Policy

Last Updated: September 2026

Welcome to the vranm website.

We value your privacy and want to explain in a transparent and easy-to-understand manner how we process personal information relating to you. This Privacy Policy applies to data processing activities associated with your browsing of this website, purchasing products, placing orders, contacting customer service, and using website-related features.

We collect and use personal information to the extent permitted by applicable data protection laws and take reasonable measures to protect such information.

1. What Information We Collect

The information we collect depends on how you use this website.

1.1 Information You Provide to Us

When you place an order, complete a form, request after-sales service, or contact us, you may be required to provide the following information:

Name;
Email address;
Telephone number;
Shipping address;
Billing address;
Order information;
Purchase history;
Return and refund information;
Information related to after-sales services;
Information you voluntarily provide when communicating with customer service;
Other information submitted as necessary to provide relevant services.

If you use a third-party payment service to complete a payment, the relevant payment information may be collected and processed directly by the applicable payment service provider.

Unless required for business purposes or by law, we generally do not store complete bank card or credit card information.

1.2 Technical Information Generated When Using the Website

When you visit our website, we or relevant technology service providers may automatically collect certain technical information, including:

IP address;
Browser type and version;
Operating system;
Device type;
Page visit records;
Access time;
Page paths;
Referring source;
Cookies and similar technologies;
Server and network logs;
Website security-related information.

This information is primarily used to ensure the proper operation of the website, maintain website security, analyze technical issues, and improve website functionality.

2. Why We Use This Information

Depending on our actual business needs, we may use relevant information for the following purposes.

2.1 Order Processing

This may include:

Receiving and confirming orders;
Managing order information;
Confirming payment status;
Arranging product shipment and delivery;
Providing order status information;
Processing returns and refunds;
Providing order-related services.

2.2 Customer Service

We may use your contact information to:

Respond to your inquiries;
Handle after-sales issues;
Assist with delivery-related problems;
Process refund or return requests;
Verify order information;
Send necessary order and service notifications.

2.3 Website Maintenance and Security

Relevant information may be used to:

Ensure the website operates properly;
Identify technical failures;
Maintain the website and servers;
Prevent unauthorized access;
Detect unusual activity;
Prevent fraud;
Protect the security of the website and its users.

2.4 Service Improvement

We may analyze how the website is used to understand website functionality, page performance, and service processes, and use this information to improve the website experience.

If applicable law requires prior consent for certain analytics technologies, we will obtain the necessary consent before using such technologies.

2.5 Marketing Communications

Where applicable law requires prior authorization, we will obtain the necessary consent before sending marketing communications.

Such communications may include information about new products, promotional activities, website service updates, or other commercial content.

You may unsubscribe from marketing communications by using the unsubscribe option included in the relevant marketing email, or by contacting us at:

CykloservisBayerle264@gmail.com

2.6 Legal and Compliance Requirements

Where necessary, we may process, retain, or disclose relevant information to comply with legal obligations, respond to lawful regulatory requests, court orders, or other legally authorized requests.

3. Legal Bases for Data Processing

If the GDPR or other applicable data protection laws apply to your personal information, we may process your information based on one or more of the following legal bases.

Performance of a Contract

We may process information necessary to provide the products you purchase, process your orders, arrange delivery, and provide related after-sales services.

Legal Obligations

Certain information may need to be retained or processed to comply with tax, accounting, consumer protection, or other applicable legal requirements.

Legitimate Interests

Where permitted by law, we may process information based on our legitimate interests where necessary, such as maintaining website security, preventing fraud, maintaining systems, and improving our services.

Consent

For data processing activities that legally require consent, we will request your authorization before the relevant processing begins.

If processing is based on your consent, you may withdraw your consent as permitted by applicable law.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Similar Technologies

This website may use cookies, pixel tags, web storage, and other similar technologies.

These technologies may help us to:

Save shopping cart information;
Provide basic website functions;
Remember language and browsing preferences;
Maintain website sessions;
Analyze website visits;
Understand website performance;
Detect security issues;
Where applicable, measure advertising and marketing activities.

For non-essential cookies that legally require prior user consent, we will provide appropriate consent or preference mechanisms in accordance with applicable law.

You may also manage certain cookies through your browser settings.

Please note that disabling essential cookies may affect the normal operation of certain website functions.

5. Sharing of Information

We do not sell your personal information to third parties for the purpose of selling personal data.

To provide website and order-related services, we may share certain information with relevant service providers where necessary.

These may include:

Payment service providers;
Logistics and delivery service providers;
Website hosting providers;
Cloud service and infrastructure providers;
Website analytics providers;
Website security providers;
Fraud prevention service providers;
Customer service and communications providers;
Advertising or marketing service providers, where applicable.

We will provide only the information necessary for the relevant services.

Where required or permitted by law, we may also disclose necessary information to relevant authorities or other parties, including:

Authorized government authorities;
Courts;
Regulatory authorities;
Legal advisors or professional service providers;
Relevant parties involved in fraud investigations, security incidents, or legal disputes.

6. Third-Party Services

To support the operation of our website, we may use technologies or services provided by third parties.

These services may include:

Payment services;
Logistics services;
Website hosting;
Website analytics;
Advertising services;
Customer support tools;
Website security tools;
Communication services;
Social media-related features.

Certain third-party service providers may process relevant information independently in accordance with their own privacy policies.

Therefore, when you use features or services provided by third parties, the relevant data processing may also be subject to the privacy policies and terms of service of those third parties.

7. Google Services

If the website uses Google Analytics, Google Ads, Google Tag, or other Google services, these technologies may, depending on their specific configuration, process website visit data, device information, cookies, or advertising interaction data.

These services may be used to:

Measure website traffic;
Analyze website performance;
Measure advertising effectiveness;
Track conversions;
Improve the website and marketing activities.

If applicable law requires user consent for such functions, we will implement appropriate consent mechanisms in accordance with applicable requirements.

Google and other third-party service providers may process relevant data in accordance with their own privacy policies.

8. Information Security Measures

We take reasonable technical and organizational measures, based on our actual business circumstances, to reduce the risk of unauthorized access to, modification, use, or disclosure of personal information.

These measures may include:

Encryption of data transmission;
Access controls;
Authentication;
Website security monitoring;
Fraud prevention measures;
Data backups;
System maintenance;
Security incident response measures.

Although we take reasonable security measures, no method of internet transmission or electronic storage can guarantee absolute security.

If you notice any unusual activity involving your personal information or order, please contact us promptly.

9. Data Retention

We determine the retention period for personal information based on the relevant business purposes and legal requirements.

The retention period may be affected by factors including:

The time required to process orders;
Customer service and after-sales requirements;
Return and refund processing;
Legally required retention periods;
Tax and accounting requirements;
The need to handle potential disputes;
Website security and fraud prevention requirements.

When personal information is no longer necessary for the relevant purposes and there is no legal requirement to retain it, we may delete, anonymize, or otherwise appropriately handle the information in accordance with applicable law.

10. Your Data Protection Rights

If the GDPR or other applicable data protection laws apply, you may have the following rights:

Right of Access

You may have the right to request information about whether we process your personal information and, where applicable, obtain access to relevant information.

Right to Rectification

If your personal information is inaccurate or incomplete, you may request that it be corrected or supplemented.

Right to Erasure

Under circumstances permitted by law, you may request the deletion of your personal information.

Right to Restriction of Processing

Under conditions specified by applicable law, you may request that the processing of your personal information be restricted.

Right to Object

Where permitted by applicable law, you may object to certain data processing activities.

Right to Data Portability

Where applicable, you may request to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent as permitted by applicable law.

These rights may be subject to conditions, exceptions, and limitations under applicable laws.

To exercise any of these rights, please contact us at:

Email: CykloservisBayerle264@gmail.com

11. Information Relating to Minors

This website is not specifically designed for children.

If we discover that personal information has been provided by a minor without the appropriate authorization required by applicable law, we will take reasonable measures in accordance with applicable legal requirements.

If you believe that a minor may have provided personal information to us, please contact us at:

CykloservisBayerle264@gmail.com

12. International Data Processing

Some website technology, payment, logistics, analytics, or other service providers may be located outside your country or region.

Therefore, when providing website or order-related services, personal information may need to be processed in other countries or regions.

If such data transfers are subject to applicable data protection laws, we will implement appropriate safeguards as required by law.

13. Data Security Incidents

If a data security incident occurs that may affect the security of personal information, we will take reasonable measures based on the nature of the incident and applicable legal requirements.

Where required by law, we may notify the relevant regulatory authorities and, where necessary, provide appropriate notification to affected individuals.

14. Changes to This Privacy Policy

We may update this Privacy Policy due to changes in laws and regulations, website functionality, business arrangements, or services.

The updated Privacy Policy will be published on this website and will indicate the latest update date.

Where applicable law requires special notification of material changes, we will take appropriate measures in accordance with applicable requirements.

We recommend that you review this page periodically to stay informed about the latest version.

15. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, cookies, data security, or your data protection rights, please contact us:

vranm Customer Support