Política de reembolso

Return and Refund Policy

Last Updated: September 2026

Thank you for visiting the vranm website.

We aim to provide consumers with clear and transparent shopping and after-sales services. This Return and Refund Policy explains how we handle order cancellations, statutory withdrawal rights, product returns, refunds, exchanges, and product quality issues after a purchase is made through this website.

This policy does not limit any mandatory rights that consumers may have under applicable law. If consumer rights provided by applicable law differ from this policy, the applicable legal provisions shall prevail.

1. Statutory Right of Withdrawal for EU Consumers

If you are a consumer residing in the European Union, under applicable consumer protection laws, you generally have the right to withdraw from your purchase within 14 calendar days after receiving the goods, without having to provide a reason.

For an order involving goods, the withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, physically receive the goods.

If the goods in one order are delivered separately at different times, the withdrawal period may be calculated in accordance with applicable laws governing separately delivered goods.

If you wish to exercise your statutory right of withdrawal, please notify us within the applicable period using the following contact information:

vranm Customer Support
Email: CykloservisBayerle264@gmail.com

To help us identify your order, please include your order number, product name, and a clear statement that you wish to withdraw from the purchase.

2. Requirements for Returning Goods

When exercising a statutory right of withdrawal, consumers may inspect the goods to the extent reasonably necessary to establish their nature, characteristics, and functionality, as permitted by applicable law.

When returning goods, we recommend that you:

Use appropriate packaging to protect the goods;
Keep the original packaging whenever reasonably possible;
Return all product accessories, manuals, and included items;
Avoid damage to the goods during transportation;
Keep proof of shipment and tracking information.

If a consumer handles the goods beyond what is necessary to establish their nature, characteristics, and functionality, and this results in a reduction in the value of the goods, the consumer may be responsible for the corresponding loss in value to the extent permitted by applicable law.

For goods or transactions that are legally excluded from the statutory right of withdrawal, the applicable laws and the relevant product-page information shall apply.

3. Return Shipping Costs

When a consumer exercises the statutory right of withdrawal, the direct cost of returning the goods is generally borne by the consumer, unless otherwise required by law or agreed between the parties.

Return shipping costs may be borne by vranm in the following circumstances:

We have expressly confirmed that we will cover the return shipping costs;
Applicable law requires us to cover the return shipping costs;
The wrong product was sent;
The product has a quality or compliance issue for which we are legally responsible;
Other circumstances in which applicable law requires us to bear the return costs.

If the product you received has a quality issue, was damaged during transportation, or does not match your order, please contact us before returning the product so that we can review the circumstances and provide further instructions.

4. Damaged, Defective, or Incorrect Products

If the product you receive is damaged during transportation, has a quality issue, does not match your order, or materially differs from the product agreed upon at the time of purchase, please contact us as soon as possible.

vranm Customer Support
Email: CykloservisBayerle264@gmail.com

To help us investigate the issue, please provide, where possible:

Order number;
Name of the recipient;
Product name;
Description of the issue;
Photos or videos of the product, where applicable;
Valid contact information.

After receiving the relevant information, we will review the order, the actual condition of the product, and the applicable legal requirements.

Depending on the circumstances and the rights available to the consumer under applicable law, possible remedies may include:

Repair of the product;
Replacement of the product;
Refund;
Price reduction;
Other applicable remedies.

For consumers in the European Union, statutory conformity rights and other mandatory consumer rights provided by applicable law are not limited by this policy.

5. Refund Method and Processing

If a return, withdrawal, or other refund request meets the applicable requirements, we will process the refund in accordance with applicable law and the circumstances of the relevant order.

For orders where the statutory right of withdrawal is lawfully exercised, the refund will generally include the amount paid for the goods and, where required by applicable law, the applicable standard delivery costs.

If the consumer has expressly chosen a delivery option that costs more than the least expensive standard delivery method offered, the additional cost may not be included in the refund, subject to applicable law.

To the extent permitted by applicable law, we may withhold the refund until we have received the returned goods or until the consumer provides valid evidence that the goods have been shipped back, whichever occurs earlier.

Refunds will generally be made using the same payment method used for the original order.

The time required for the refund to appear in the consumer's account may depend on the processing time of the bank, payment provider, or other payment service.

6. Return and Refund Request Process

Step 1: Contact Us

Please send an email to:

CykloservisBayerle264@gmail.com

Your email should preferably include:

Order number;
Product name;
Type of request, such as return, withdrawal, refund, exchange, or quality issue;
A detailed description of the issue;
Photos or videos of the product, where necessary.

Step 2: Request Confirmation

After receiving your request, we will review the order and the relevant circumstances based on the information you provide.

If the product needs to be returned, we will provide the appropriate return instructions and return address by email.

Please do not send the product to any other address without receiving confirmation from us.

Step 3: Return the Product

If the product needs to be returned, please use appropriate packaging to protect it during transportation.

We recommend using a shipping service that provides tracking and keeping:

Tracking number;
Proof of shipment;
Relevant delivery records.

Step 4: Completion of After-Sales Processing

After receiving the returned product or applicable proof of return, we will continue processing the request based on the order circumstances and applicable law.

Depending on the specific circumstances, the resolution may include:

Refund;
Replacement;
Repair;
Price reduction;
Other legally applicable remedies.

We will notify you of the outcome using the contact information you provided.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

Email: CykloservisBayerle264@gmail.com

If the order has not yet entered the shipping or fulfillment process, we will make reasonable efforts to assist with the cancellation based on the actual order status.

Because orders may enter processing or delivery shortly after submission, we cannot guarantee that every cancellation request can be completed before shipment.

If the order has already been handed over to the carrier, the standard order cancellation process may no longer be able to stop the delivery directly.

In such circumstances, if you have a statutory right of withdrawal, you may exercise that right after receiving the goods in accordance with applicable law and request a return or refund where applicable.

8. Cash on Delivery (COD)

If Cash on Delivery (COD) is available in your region and for your specific order, the available payment methods will be displayed on the checkout page and in the order confirmation.

When choosing COD, you will generally be required to pay the amount due shown in the order to the delivery person when the goods are delivered.

To ensure successful delivery, please make sure that the following information is accurate:

Recipient's full name;
Complete delivery address;
Valid telephone number.

For COD orders that qualify for a refund, we will confirm the applicable refund arrangements with the consumer based on the specific order circumstances and applicable law.

The actual time required for the refund to be received may depend on the processing time of the relevant payment provider or financial institution.

9. Exceptions to the Statutory Right of Withdrawal

The statutory right of withdrawal does not apply to all products and transactions.

Depending on applicable law, certain products or transactions may be subject to statutory exceptions, including:

Goods made or customized according to the consumer's specifications;
Certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
Other goods or services for which the right of withdrawal is expressly excluded by applicable law.

If a particular product is subject to a legally applicable exception to the statutory right of withdrawal, we will provide the relevant information to the extent required by law.

In all cases, this policy is not intended to exclude or restrict any mandatory rights that consumers are entitled to under applicable law.

10. Product Inspection and Return Considerations

When exercising the statutory right of withdrawal, consumers may inspect the goods to the extent permitted by applicable law.

To avoid unnecessary loss in the value of the goods, we recommend that you:

Avoid unnecessary use or damage to the product;
Keep all product accessories in good condition;
Keep the original packaging whenever reasonably possible;
Do not modify or disassemble the product without authorization;
Keep your order confirmation information;
Keep delivery and tracking records.

If the product has a quality issue, was damaged during transportation, or is incorrect, please provide clear photos or videos where possible and send them together with your order information.

This information can help us understand and process the issue more efficiently.

11. Contact Us

If you have any questions regarding your order, return, refund, exchange, withdrawal, order cancellation, product quality, or other after-sales matters, please contact us:

vranm Customer Support