Política de envío

Shipping Policy

Last Updated: September 2026

Thank you for choosing vranm.

This Shipping Policy explains how we process orders, arrange product shipment and delivery, and provides information regarding delivery areas, estimated shipping times, shipment tracking, delivery issues, and changes to shipping addresses.

We process and arrange orders within a reasonable timeframe based on order status, inventory availability, and actual logistics conditions.

Nothing in this policy is intended to exclude, limit, or diminish any mandatory consumer rights you may have under applicable law.

1. Shipping Areas

Currently, vranm provides standard shipping services to the following European countries and regions:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

The actual shipping availability may vary depending on the product type, inventory location, warehouse arrangements, and local logistics conditions.

If your country or region is not listed above, we recommend contacting us by email before placing an order to confirm whether shipping is currently available.

2. Shipping Costs and Carriers

For the regions where standard shipping is available, the website may offer Free Standard Shipping.

The actual shipping costs and available shipping methods will be displayed at checkout when you submit your order.

We will arrange an appropriate shipping service based on the destination, product availability, warehouse location, and actual transportation routes.

Depending on the order, possible shipping carriers may include:

UPS
FedEx
DHL
DPD
Other logistics service providers suitable for the order

The carrier may vary depending on the warehouse, shipping route, destination, and operational arrangements. The actual carrier responsible for your shipment will be indicated in the shipping information for your order.

If the consumer is required to pay shipping or other transportation-related costs, we will provide the relevant information during checkout as required by applicable law.

3. Order Processing and Shipment

After an order is confirmed, we generally require 1–3 business days to process the order and prepare it for shipment.

Normal order processing takes place:

Monday through Friday, excluding public holidays.

Actual processing times may be affected by:

Public holidays;
Increased order volumes;
High order volumes during promotional periods;
Inventory changes;
Warehouse operations;
System or technical issues;
Logistics arrangements;
Other actual operational factors.

We will make reasonable efforts to process and ship orders as soon as reasonably possible.

4. Estimated Delivery Time

Once an order has been processed and handed over to the carrier, standard shipping is estimated to take 8–15 business days.

Estimated Delivery Stage	Estimated Time
Order processing	1–3 business days
Transportation after shipment	8–15 business days
Total estimated time	Approximately 9–18 business days
Standard shipping	Free

The above timeframes are estimates only. Actual delivery times may vary depending on transportation conditions.

Factors that may affect delivery times include:

Destination country or region;
Local delivery capacity;
Carrier transportation arrangements;
Customs or border processing;
Public holidays;
Extreme weather;
Logistics peaks;
Traffic conditions;
Events beyond reasonable control;
Other circumstances reasonably outside our control.

Where applicable law provides for a specific delivery deadline, the relevant legal requirements will apply.

5. Shipping Confirmation and Tracking

After your order has been shipped, we will generally send relevant shipping information by email.

Where applicable, the shipping notification may include:

Shipping confirmation;
Tracking number;
Carrier name;
Shipment tracking information.

Tracking information may only begin to update after the package has entered the carrier's tracking system.

In some cases, the first tracking record may take some time to appear. Please refer to the carrier's tracking system for the most current information.

If your tracking information has not been updated for an extended period, you may contact us:

vranm Customer Support

Email: CykloservisBayerle264@gmail.com

To help us investigate the shipment, please provide your order number or tracking number whenever possible.

6. Delivery Delays

We will make reasonable efforts to process and deliver orders within the estimated timeframe. However, delays may occasionally occur during transportation.

Common causes may include:

High shipping volumes;
Public holidays;
Major promotional events;
Customs inspections;
Extreme weather;
Local delivery disruptions;
Carrier operational changes;
Transportation restrictions;
Congestion within logistics networks;
Force majeure events;
Other unforeseen transportation circumstances.

If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us by email.

We will review the order and tracking status and provide reasonable assistance in investigating the issue.

7. Changes to Shipping Addresses and Order Information

7.1 Changes Before Shipment

If your order has not yet entered the actual shipping process, you may contact us as soon as possible to request:

A change to the shipping address;
Correction of your telephone number;
Correction of certain order information;
Order cancellation.

Please note that orders may enter warehouse processing shortly after being placed, so we cannot guarantee that all modification requests can be completed before shipment.

We will make reasonable efforts to assist depending on the current status of your order.

7.2 Changes After Shipment

Once the product has been handed over to the carrier for transportation, it is generally not possible to directly change the shipping address or cancel the delivery.

If delivery fails, repeated delivery attempts are required, or the package is returned because the shipping address, name, or contact information provided by the consumer was incorrect or incomplete, we will determine the appropriate next steps based on the specific circumstances and, where appropriate, in consultation with the consumer.

Any additional shipping costs arising from such circumstances will be handled according to the actual order situation and applicable law.

Nothing in this policy affects any statutory rights you may have regarding withdrawal, refunds, returns, or other mandatory consumer rights.

8. Taxes and Customs

Different countries and regions may have different tax and customs requirements.

Depending on the product, order, and destination country, the following may apply:

Value Added Tax (VAT);
Import duties;
Customs processing fees;
Customs clearance service fees;
Other legally applicable charges.

Where such costs are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Specific tax and customs responsibilities may depend on the destination country, product type, order value, and other relevant circumstances.

Consumers are also responsible for complying with applicable tax and import requirements in their country or region.

9. Damaged Packages or Incorrect Products

If the package you receive shows obvious signs of transportation damage, or if you receive a product that does not match your order, please contact us as soon as possible.

To help us verify the situation, please provide, where possible:

Order number;
Recipient's name;
Email address used to place the order;
Tracking number;
Photos of the product;
Photos of the external packaging;
A detailed description of the issue.

We will review the matter based on the order information, product condition, and available shipping records.

For transportation damage, product defects, incorrect items, or similar issues, we will provide an appropriate solution based on the specific circumstances and applicable law.

Your statutory consumer rights will not be limited by this Shipping Policy.

10. Lost Packages and Shipping Irregularities

If your tracking information indicates an abnormal shipment status, has not been updated for an extended period, or the package appears to be lost, please contact us promptly.

We may investigate the matter using information such as:

Order records;
Shipment tracking information;
Carrier feedback;
Current delivery status;
Other transportation-related information.

If it is confirmed that a transportation issue is legally the responsibility of us or the relevant carrier, we will provide an appropriate solution in accordance with applicable law and the specific circumstances of the order.

11. Failed Delivery and Returned Packages

Delivery may fail for reasons including:

Incorrect shipping address;
Incomplete address information;
Inability to contact the recipient;
No one available to receive the package;
Multiple unsuccessful delivery attempts;
Refusal to accept the package;
Other reasons related to information provided by the consumer.

If delivery fails, we may contact you by email or another available method to confirm the next steps.

Depending on the circumstances, possible solutions may include:

Arranging another delivery attempt;
Waiting for the carrier to redeliver the package;
Arranging for the package to be returned;
Other reasonable solutions.

If the delivery problem is caused by incorrect or incomplete information provided by the consumer and results in additional shipping costs, such costs will be handled according to the specific order circumstances and applicable law.

12. Special Circumstances and Events Beyond Our Control

Certain events beyond our reasonable control may affect order processing or delivery.

These may include:

Natural disasters;
Extreme weather;
War or major social events;
Government measures;
Widespread transportation disruptions;
Major logistics system failures;
Internet or communication failures;
Interruptions to third-party logistics services;
Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable measures to reduce the impact on order delivery where practicable and provide relevant information to consumers when reasonably possible.

13. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, limit, or diminish any mandatory consumer rights you may have under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the relevant legal requirements will prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding personal information and cookies, please refer to:

Privacy Policy

For information regarding website use, orders, and payment rules, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding order delivery, estimated delivery times, shipment tracking, delivery delays, package issues, or other shipping matters, please contact us: