Información de contacto

Contact Us

Last Updated: September 2026

Thank you for visiting vranm.

If you have any questions while browsing our website, selecting products, placing an order, or using our related services, please feel free to contact us through our customer service email.

We will carefully review your inquiry and provide appropriate assistance within a reasonable timeframe.

1. Customer Service Contact

vranm Customer Support

Customer Service Email: CykloservisBayerle264@gmail.com

This is currently our primary customer service contact.

If your inquiry concerns a specific order, we recommend sending your email from the address used when placing the order and including your order number. This will help us identify and verify your order more accurately.

2. Issues Our Customer Service Can Assist With

Our customer service team can assist with the following matters:

  • Product information and product feature inquiries;

  • Order status and order information;

  • Payment and payment-related issues;

  • Shipping and delivery information;

  • Delayed packages or shipping issues;

  • Return, refund, and exchange requests;

  • Product quality issues or products that do not match the order;

  • After-sales service inquiries;

  • Problems encountered while using our website;

  • Other reasonable inquiries related to our products, orders, or website services.

3. Information Recommended When Contacting Us

To help us identify and resolve your issue more quickly, we recommend providing the following information whenever applicable:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Product name;

  • A detailed description of the issue or request;

  • Tracking number, if applicable;

  • Photos of the product or package, if applicable;

  • Screenshots or other relevant supporting materials, if applicable.

The more complete the information you provide, the easier it is for us to locate your order and handle your request efficiently.

Security Notice

To protect your personal and payment information, please do not send any of the following information by email:

  • Full bank card numbers;

  • Payment passwords;

  • Website account passwords;

  • SMS or authentication verification codes;

  • Sensitive personal information that is not necessary for handling your inquiry.

When verifying an order or processing an after-sales request, we will only use the information reasonably necessary to handle the relevant matter.

4. Customer Service Response Time

We generally aim to respond to customer service emails within 1–2 business days after receiving them.

Response times may be longer under the following circumstances:

  • Weekends;

  • Public holidays;

  • Promotional or sales periods;

  • Periods of unusually high inquiry volume;

  • Situations requiring additional verification of order, payment, or shipping information.

We will make reasonable efforts to process your inquiry as quickly as possible.

5. Returns, Refunds, and Exchanges

If you wish to request a return, refund, or exchange, please contact us first at:

CykloservisBayerle264@gmail.com

Please include your order number, product name, and details of your request in your email.

For information regarding returns, refunds, and any applicable statutory right of withdrawal under consumer protection laws, please refer to:

Return & Refund Policy

Nothing on this Contact Us page limits or affects any mandatory consumer rights available to you under applicable law.

6. Shipping and Delivery Issues

You may contact us if your order is experiencing any of the following issues:

  • Tracking information has not been updated for an extended period;

  • The package has not arrived within the estimated delivery timeframe;

  • The shipment status cannot be checked;

  • The package may have been lost;

  • The package was damaged during transportation;

  • The received product does not match the order information;

  • Other shipping or delivery-related issues.

If a tracking number has been issued for your order, please include it in your email.

We will assist in reviewing the situation based on the available order and shipping information.

For information about shipping destinations, order processing times, estimated delivery times, and procedures for handling shipping issues, please refer to:

Shipping Policy

7. Product Quality and After-Sales Issues

If the product you received has a quality issue, was damaged during transportation, is missing accessories, or does not match your order, please contact us as soon as possible.

For verification purposes, you may provide:

  • Order number;

  • Product name;

  • Detailed description of the issue;

  • Photos of the product;

  • Photos of the package and outer packaging;

  • Other relevant information or materials that may help explain the issue.

We will review the information you provide and handle the matter in accordance with applicable laws and relevant after-sales policies.

8. Privacy and Data Protection

If you have questions regarding the processing of personal information, cookies, data usage, or other privacy-related matters, you may also contact us at:

CykloservisBayerle264@gmail.com

For information about how personal information is collected, used, stored, shared, and protected, please refer to:

Privacy Policy

We will process relevant personal information in accordance with applicable data protection laws and our Privacy Policy.

9. Other Inquiries

If your question does not fall into any of the categories above, you are still welcome to contact us by email.

Please briefly describe your question in the subject line or body of your email and provide any relevant information regarding your order or the related service whenever possible.

Our customer service team will review your inquiry based on the specific circumstances and provide reasonable assistance.

10. Contact Information

vranm Customer Support

Customer Support Email:

CykloservisBayerle264@gmail.com

If your inquiry concerns a specific order, we recommend including your order number and a description of the issue so that we can process your request more accurately and efficiently.

Thank you for your trust and support of vranm.